Refund Policy
Our Satisfaction
We strive to ensure you and your dog love your gear. If you are not satisfied, you have 14 days from the date of delivery to return items for a full refund or exchange. Please retain your digital receipt or order confirmation for verification. To qualify for a return, your products must remain in original, unused condition with all tags and packaging intact. Please be aware that custom-made dog harnesses and any equipment showing signs of wear are ineligible for return due to their personalized nature and safety standards.
How to Start Your Return
Initiating a return is simple—just email us with your order details and we will assist you with the process. Note that customers cover the return shipping costs, and we suggest using a tracked delivery method for security. If there is a technical issue with your rechargeable light or tracker cavity, contact us immediately for a resolution. We are dedicated to supporting UK dog owners, so please reach out with any size or fit queries before shipping items back to ensure a smooth experience for everyone.
Your Refund and Exchange Timeline
After we receive and check your returned products, we will issue your refund or dispatch your exchange. Please allow 5 to 7 business days for the credit to be reflected in your original payment method or bank account.